Building Trust Through
Dedicated Technical Support

Daniel Flores
PFO, JM Eagle

A Turning Point With Rollepaal’s PVC-O Line

The company invested in a Rollepaal line to increase output and improve process reliability. The difference was immediate and long-lasting. Daniel describes: “We purchased the Rollepaal line for faster output, and now we’re pretty good at it. I mainly manage the 400 and the 630 lines, and our 400 line is running really well. We’ve optimized a lot, and our hours and performance are solid.” While the larger 630 / 24-inch line is still being refined, Daniel emphasized that the engineering collaboration has been constant and constructive. Weekly brainstorming sessions with Rollepaal’s team help ensure ongoing progress toward consistent, high-quality pipe production.

Service That Feels Like Partnership

For Daniel, what truly sets Rollepaal apart is the service culture and the personal relationships that have grown from it. Over the years, he has built strong connections with multiple Rollepaal technicians and specialists. “Any questions, any help I need, they’re just a phone call or text away,” he said. “Service-wise, it’s really, really good.” He often communicates with the team weekly, sometimes several times per month, whether for technical discussions or simply to check in. “It’s both of us,” Daniel noted. “I’ve built a friendship with the guys. If I’m not reaching out, they’ll reach out to me. That relationship is important. For any service or anything we need, they’re just a text or a phone call away, and it makes life a lot easier for us.” Even the 9-hour time difference has not hindered the collaboration, something Daniel expects will improve further with Rollepaal’s upcoming service location in Georgia. “It’s only going to get better,” he added, particularly regarding parts availability and support responsiveness.

A Reliable Partner for the Long Term

With nearly eight years of experience using Rollepaal’s lines, Daniel describes the partnership as dependable, supportive, and continuously improving. He sees value not only in the technology but also in the people behind it, experts who stay engaged, share knowledge, and help him and his team achieve the production performance they need. “It’s important to have that connection with Rollepaal. The technicians and the whole team know me, and we have a good relationship. They’re always there when we need them, and that makes everything easier for us.”